Service agreement

• Information regarding payment by credit card

Thank you very much for your reservation at Goraikoukan.

The payment of your stay can only be done by credit card in advance, so as soon as the deposit is verified, your reservation will be confirmed.

E-mail address for contact:

Also, in case you cancel or change your reservation at least 20 days prior to your stay, we will refund 80% of your payment, subtracting the handling charges. However, after the period of 20 days, no refund can be made, so please be noticed.

If you wish to cancel your reservation, please send us a cancellation mail through the address below:

When the credit card payment is completed, it will be considered that you have verified all the items and agreed to all of them. Please understand this beforehand. In case of schedule change, we will only accept it if your requested date is available.

• Regarding refund process

In case Mt. Fuji is shut down for climbing, the paid amount can be refunded.

Refund location 〒401-0511 3247-1, Shibokusa, Oshino, Minamitsuru District, Yamanashi Prefecture
Telephone number 0555-73-8815
Refund available hours 10:00 AM to 5:00 PM